Frequently Asked Questions ｜ Offering babysitter, childcare center, childcare support, and visiting elderly care service

Here are some the questions that were raised from our customers.

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From what age can my child use the center?

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Children from 3 months old up to 12 years old can use our services.

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Can we use your services without making a reservation?

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As long as there is an availability, you can join us without any reservation. However, we do recommend that you make appointments since we have limited capacity.

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Is your center in Hawaii licensed by the state?

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Yes, we are licensed by the State of Hawaii.

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Are your staff members licensed?

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Yes, they are all registered with the State of Hawaii.

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My child goes to an international school (or other English instruction schools). Would your staff members be able to communicate in English?

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Yes, staff members include those who are bilingual in English and Japanese.

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Can I use your center although I am not staying at the Sheraton Waikiki Hotel?

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Yes, anyone can use our service.

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Are there any discount services for the guests of the Sheraton Waikiki Hotel?

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We do not have such service yet at this point.

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Would you be able to pick up my child at the hotel that we are staying?

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We ask that the parent(s) (or another adult on behalf of the parent(s)) drop the child off at our Kids Room.

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Do the parents have to be with them?

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No, children can enjoy our service by themselves.

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How many children will one teacher take care of?

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We look after children with the adult-child ratios below:
Children 0~2 1/2 years old: 1~2 children / staff member
Children older than 2 1/2 years old: 8 children maximum / staff member

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My child may cry because it is our first time leaving him/her. Will that be okay?

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There are children who cry at first. However, after spending time with our childcare staff members, some of whom have childcare experiences in Japan, most of the children leave the center with smiles on their faces. You can leave your child with us with ease.

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Is there anything I need to bring?

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1 set of clothes to change into, swimsuit (if your child is participating in an activity that involves water dipping), snacks (if necessary), water, lunch (you may also order kids menu from the hotel (additional fee)), a hat, sunscreen.

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What should I bring for field trips?

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Since the sun is strong and the temperature is high, we try to cover up your child to protect them from the sun and the heat. In order to do so, please bring a hat, a water bottle, and sunscreen (apply before arrival) will be required.

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Do you serve meals or snacks?

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Lunch can be selected from the hotel’s kids menu (additional charge). You may bring lunch or other snacks to the center as well.

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Would you breast-feed my child?

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If you can leave a set for breast-feeding, we will respond to your request. We have a microwave in our center.

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Are water-related activities safe?

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Regardless of the number of children in a group, there will be 2 staff
members. One holds a life guard license and the other one has a teaching
license.

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I would like to have my child join the body board session, but he is not a good swimmer. Can he still enroll?

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Yes, our staff member with a life guard license will assist your child.

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Would you be able to take care of my 9-months-old child for 6 or 7 hours?

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Following the guidelines set in Hawaii, we can only keep a child younger
than 2 1/2 years old at our center less than 6 hours over a
one-week-period (7days including Sunday).

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Fresh program promoting independent learning of your children
Schedueled opening: Spring 2010

Pre-school offered in English for children age between 1 and 3 years old

Professional nannies will support your child-raising

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From childcare to edu-care. Schools that integrate education and childcare for infants and children

In-home elderly care for those beloved

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Top of Page

Contact in Japan:(03) 3447-2100 Hours of Operation: Weekday 9am~6pm

Contact in Hawaii:(808) 931-8086 Sheraton Waikiki Hotel 4F Suite 435 Hours of Operation: 8am~6pm (local time) Open 365 days a year.Bilingual staff will respond to your inquiries.