Frequently Asked Questions

Here are some the questions that were raised from our customers.

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What kind of person will come to my home?
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Poppins selects potential nannies based on the assessment standards that emphasize quality. All nannies go through nanny training, etiquette training, and emergency life saving training programs which were developed by Poppins based on the training program held at Norland College in England, the home country of nannies. They also receive a practical training in one of Poppins’ nursery schools.
A Poppins nanny with kindness, intelligence, patience, and rich experience which are all essential to your child’s education will take care for your child sitting side by side and cherishing the time they spend together.
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What is required for the application in order to become a member?
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First, please contact the Nanny Service Concierge. Please feel free to raise any questions that you may have. A coordinator in charge of your family will visit your home for enrolling in our program and explain how to utilize the program as well as listen to your needs. They will assist you with the application process.
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How old does my child have to be to use your service?
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We can provide care from the day your baby was born. We also provide services to assist mothers before and after childbirth.
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Can we ask for help even with a last minute request? Can we also ask for assistance for late-evenings and early-mornings?
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We are available 24 hours a day, 365 days a year. We have a track record of 100% response rate for the orders made on the day. You will be able to use our service at ease even when you have to work overtime unexpectedly or when you become sick.
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Can I ask for a care service even when my child is ill?
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We will try to accommodate your needs as much as possible. Depending on the symptom of your child, there may be times when we cannot accept your order. Please consult with Poppins.
We can also accompany you to the hospital or give medication as needed based on our own management system.
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Can we also ask for assistance with household tasks?
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We provide our clients with an optional service to assist them with household tasks (1,200 yen / task). Please consult with Poppins so that we can respond to your request individually.
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Can we just order a transportation service?
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We provide monthly transportation packages to members of the Super Nanny Course.
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Do you offer trial or visitor services?
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We recommend you use the “Trial Course” if you would like to try using our service before enrolling in a program to acquire a membership and the “Visitor Course” if you want to use our service several times without becoming a member.
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Is it possible to appoint a nanny of my choice?
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Yes, it is possible. Please appoint the Poppins nanny of your choice. If she/he is not available, we will send another nanny to replace her/him.
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Could we utilize the subsidy program?
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You may use the “discount coupon for childcare support” issued by Kodomo Mirai Zaidan and discount systems and tickets offered by welfare providers.

Welfare Providers with Partnership:
  • Relo-X Communications, Ltd.
  • Benefit One Inc.
  • EWEL Co., Ltd.
  • Resort Solutions Co., Ltd. Life Support Club
  • JTB Benefit Service Inc. Eraberu Club
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Would you provide an entrance exam coaching?
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A Poppins tutor with abundant experience in entrance exam coaching will visit your home and assist your child with preparatory classes for kindergarten and elementary school exams.
Poppins Edu-School, an early childhood education classes included in the Super Nanny Course, provides faculty members with a high level of expertise and coaching skills, and a coaching service using an original curriculum developed to focus on human skills in small class sizes. Well-developed counseling services for the parents are also available.
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What if something happens?
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We will correspond with the Babysitter Total Compensation System under the All-Japan Babysitter Association.
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Contact Us

Please contact the Poppins Nanny Service
concierge for more information.

Free dail number

Poppins Babysitter Service

List of New Topics

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2010.03.04

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Nanny Service: Extension of the new membership campaign.

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2010.02.15

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Poppins website has now been updated.

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